Returns & Exchanges


  • RAW will not be offering any change-of-mind refunds or exchanges on any purchase(s) due to COVID-19.
  • Prior to purchase, please ensure all orders are reviewed accordingly - including products (and their descriptions), quantities and availability. Upon payment, stock is locked, allocated to the customer and thereafter, orders made irreversible. 
  • If an item is faulty or wrongly described you are entitled to a repair, replacement or refund within 14 days of the purchase date. We reserve the right to offer a refund if a replacement is available.
  • We will not accept returns, refunds or exchanges on any special, custom or altered item.
  • We will not accept returns, refunds or exchanges on faulty/used goods purchased where the buyer has been made aware.


  • Please email us at
  • Inform us of the product you would like. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.

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