Returns & Exchanges
- RAW will not be offering any change-of-mind refunds or exchanges on any purchase(s) due to COVID-19.
- Prior to purchase, please ensure all orders are reviewed accordingly - including products (and their descriptions), quantities and availability. Upon payment, stock is locked, allocated to the customer and thereafter, orders made irreversible.
- If an item is faulty or wrongly described you are entitled to a repair, replacement or refund within 14 days of the purchase date. We reserve the right to offer a refund if a replacement is available.
- We will not accept returns, refunds or exchanges on any special, custom or altered item.
- We will not accept returns, refunds or exchanges on faulty/used goods purchased where the buyer has been made aware.
HOW TO EXCHANGE AN ITEM
- Please email us at email@example.com
Inform us of the product you would like. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.